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FAQs
We offer a 30-day return window from the date you receive your package. During this period, you may return your item(s) without providing a reason. Please ensure that the return shipment is sent back to us within these 30 days. For full return instructions, feel free to reach out to our customer support.
Your order will be processed and shipped within 24 to 48 hours of purchase.
Once dispatched, you will receive a confirmation email with tracking information. You can easily follow your parcel’s journey using the link provided in the email or by visiting our Order Tracking Page.
We offer a variety of secure and convenient payment options to enhance your shopping experience:
- Visa, Mastercard, American Express
- Apple Pay, Shop Pay, Google Pay
- Easily apply your store credit or gift card at checkout
At Velvyn Melbourne, we believe in simplicity and transparency. That’s why we offer free shipping on all orders. Your parcel will be delivered safely via Australia Post, and we’ll keep you updated every step of the way.
For media and press-related questions, please reach out to us at info@velvyn-melbourne.com. We’d love to hear from you!
30-Day Money-Back Guarantee
If the product doesn't fit just right or fails to meet your expectations, fear not! We've got you covered with our 30-Day Money-Back Guarantee!